1. GENERAL

Reldor OÜ

Address: Lao 8, Pärnu, Eesti

Registration number: 10929760

Email: motell@reldor.ee

Telephone: 5138557

The terms and conditions are valid for Reldor OÜ motel (address Lao 8, Pärnu, Estonia) and for guest apartments (address Papiniidu 13, Pärnu, Estonia).

2. BOOKING AND PAYMENT

The rooms can be booked 24 h from our website (www.reldor.ee/majutus) and from an automatic station on site. 100% prepayment is required when booking the rooms. The payment is made with a credit card or via a bank link in the internet environment or with a bank card in the on-site automatic stations.
Payment via internet (Visa, Mastercard)
After the formalisation of the order, the customer is directed to the secure environment of Nets Estonia AS for the performance of the payment. A pre-filled payment order with the payable sum is displayed for the customer. After entering the number of the card, the security code (a three-digit code at the back of the card) and the card validity time, Nets Estonia authorises the transaction in the bank of the customer.

The bank card data is asked by using the SSL security protocol and the MasterCard SecureCode and Verified by Visa security programs which assure that the exchanged information cannot be viewed or changed by unauthorised persons.

3. ARRIVAL AND DEPARTURE

The rooms are available for you on the day of arrival from 15.00 and until 11.00 on the day of departure.
In case of a longer period of accommodation, we can agree upon interim cleanings.

4. CANCELLING AND FAILURE TO MAKE AN APPEARANCE

Good practises and procedure rules are observed in the accommodation facility. When ignoring these rules, you may be required to leave the hotel immediately. Nevertheless, you still have to pay the price of accommodation and the ordered additional services and you are not entitled to require the repayment of the already paid sums.
It is forbidden to smoke indoors.
You must assure that your guests leave the apartment at least by 23.00 and the quiet hours are between 23.00–06.00.
No pets are allowed in guest apartments.
It is forbidden to give the apartment or the motel room to third persons and accommodate more persons there than allowed by the maximum number of beds.
The customers must observe the fire safety, maintenance, house and general behaviour rules. In order to call the peacebreakers to order, call 1899 (USS Security Service) or 112 (Alarm Centre).
The customer is liable for intentional damages or damages caused by negligence (e.g., as the result of smoking) which are caused to the accommodation facility or other rooms, the furniture or furnishings within those rooms or to other customers of the accommodation facility or their property by the customers themselves, their guests or pets.
The liability for damages is determined based on general terms and conditions for indemnifying the damages.

5. LIABILITY OF THE ACCOMMODATION FACILITY FOR THE PROPERTY OF THE CUSTOMER

The customer is liable for his/her luggage and property left in the accommodation facility.

The accommodation facility is not liable for the damages caused to or the loss of vehicles located on the parking area.

6. MAJUTUSASUTUSE VASTUTUS KLIENDI VARA EEST

Tubasid saab broneerida ööpäevaringselt kodulehelt (www.reldor.ee/majutus) ja kohapeal asuvast automaatkioskist. Tubade broneerimine toimub 100% ettemakse alusel. Tasumine krediitkaardiga või pangalingi kaudu interneti keskkonnas või pangakaardiga kohapealses automaatkioskis.
Interneti kaardimakse (Visa, MasterCard)
Pärast tellimuse vormistamist suunatakse klient makse sooritamiseks Nets Estonia AS-i turvalisse keskkonda. Seal on eeltäidetud maksekorraldus, kus on kirjas tasumisele kuuluv summa. Pärast kaardinumbri, turvakoodi (3 numbriline kood kaardi tagaküljel) ning kaardi kehtivusaja lõpu sisestamist autoriseerib Nets Estonia tehingu kliendi pangas.
Kaardiandmete küsimisel kasutatakse SSL-turvaprotokolli ning MasterCard SecureCode ja Verified by Visa turvaprogramme, mis tagavad selle, et vahetatavat informatsiooni ei saa kõrvalised isikud pealt kuulata ega muuta.