Reldor OÜ collect, store, publish, transmit and store customer data in accordance with the laws and legislation of the country where hotel is located for the best service of clients and for the performance of contractual relations.
All personal information provided while making a purchase in the online booking are confidential and are treated by the requirements of the law of personal information. Personal data is processed by the information as prompted by the Client placing the booking (first and last name, e-mail address and telephone number).
When paying by credit card, the data provided by the Client is protected by the SSL security protocol, ensuring that the information provided cannot be viewed or modified by persons who do not have access to such information. Payment transactions with Visa and MasterCard payment systems are carried out with the help of payment service provider SEB bank, which stores the data of the Customer’s cards in accordance with the current legislation of the Republic of Estonia and the European Union.
Reldor OÜ is responsible for the activities of authorized data controller and data controller complies fully with Reldor OÜ principles of processing personal information.
Collecting non-personal data – it is also collected non-personal data, which can not be directly linked to one specific person (browser version, language preference, location, time spent on the page, etc.) and it is treated as a generalized customer behavior in the booking engine of Reldor OÜ. Aggregated data is used for upgrading the service/product of the booking engine.