Terms & Conditions

1. General

Reldor OÜ

Legal address: Lao 8, Pärnu, Estonia

Reg. no: 10929760

Email: motell@reldor.ee

Phone: 5138557

These terms apply to Reldor OÜ motel (located at Lao 8, Pärnu, Estonia) and guest apartments (located at Papiniidu 13, Pärnu, Estonia).

2. Booking and Payment

Rooms can be booked 24/7 from the website (www.reldor.ee/majutus) and from the on-site self-service kiosk. Room booking requires 100% prepayment. Payment by credit card or bank link online or by bank card at the on-site self-service kiosk.

Online card payment (Visa, MasterCard)

After placing an order, the customer is directed to Nets Estonia AS secure environment for payment. There is a pre-filled payment order showing the amount to be paid. After entering the card number, security code (3-digit code on the back of the card), and expiry date, Nets Estonia authorizes the transaction with the customer's bank.

SSL security protocol and MasterCard SecureCode and Verified by Visa security programs are used when requesting card details, ensuring that the exchanged information cannot be intercepted or altered by third parties.

3. Check-in and Check-out

Rooms are at your disposal from 14:00 on the arrival day and must be vacated by 12:00 on the departure day.

For longer stays, interim cleaning by agreement.

4. Cancellation and No-show

Short-term orders (up to one week) can be cancelled 1 day before arrival until 12:00. If the order is cancelled later or not cancelled, the first night's fee will not be refunded.

All cancellations must be made through the website feedback form, by emailing motell@reldor.ee, or by calling customer service at +372 513 8557. Provide your booking number, payment method, bank name and account number for the refund.

Long-term order (more than one week) cancellation terms are agreed separately.

5. Guest Conduct

We follow good practices and house rules. Failure to comply may result in immediate eviction. You must still pay for your accommodation and any additional services ordered, and you have no right to demand a refund.

• Smoking indoors is prohibited.
• Guests must leave the apartment by 23:00 and quiet hours are 23:00 – 06:00.
• Pets are not allowed in guest apartments.
• Subletting or accommodating more persons than the maximum bed capacity is prohibited.
• Fire safety, cleanliness, house rules, and general conduct requirements must be followed. For disturbances, call 1911 (G4S) or 112 (emergency).

The guest is liable for any intentional or negligent damage (e.g., from smoking) caused by the guest, their visitors, or pets to the accommodation, other premises, furniture, furnishings, other guests, or their property.

Liability for damages is determined according to general compensation principles.

6. Accommodation Liability for Guest Property

The guest is responsible for their own luggage and property left in the room.

The accommodation is not liable for damage to or loss of vehicles or property in the parking area.