The terms and conditions are valid for Reldor OÜ motel (address Lao 8, Pärnu, Estonia) and for guest apartments (address Papiniidu 13, Pärnu, Estonia).
- BOOKING AND PAYMENT
The rooms can be booked 24 h from our website (www.reldor.ee/majutus) and from an automatic station on site. 100% prepayment is required when booking the rooms. The payment is made with a credit card or via a bank link in the internet environment or with a bank card in the on-site automatic stations.
Payment via internet (Visa, Mastercard)
After the formalisation of the order, the customer is directed to the secure environment of Nets Estonia AS for the performance of the payment. A pre-filled payment order with the payable sum is displayed for the customer. After entering the number of the card, the security code (a three-digit code at the back of the card) and the card validity time, Nets Estonia authorises the transaction in the bank of the customer.
The bank card data is asked by using the SSL security protocol and the MasterCard SecureCode and Verified by Visa security programs which assure that the exchanged information cannot be viewed or changed by unauthorised persons.
- ARRIVAL AND DEPARTURE
The rooms are available for you on the day of arrival from 15.00 and until 11.00 on the day of departure.
In case of a longer period of accommodation, we can agree upon interim cleanings.
- CANCELLING AND FAILURE TO MAKE AN APPEARANCE
A short-term stay (up to a week) can be cancelled 1 day before the arrival until 12.00 p.m. If the order is cancelled later or is not cancelled, the price of the first night will not be refunded. Reservations must be cancelled via the online feedback form on our website, by sending an e-mail to email@example.com or calling our customer service number +372 513 8557. Please provide our customer service person the reservation number, payment method, name of the bank and the bank account number where the paid sum will be transferred to.
Terms and conditions for cancelling a longer reservation (longer than a week) will be agreed upon separately.
- BEHAVIOUR OF CUSTOMERS IN THE ACCOMMODATION FACILITY
Good practises and procedure rules are observed in the accommodation facility. When ignoring these rules, you may be required to leave the hotel immediately. Nevertheless, you still have to pay the price of accommodation and the ordered additional services and you are not entitled to require the repayment of the already paid sums.
It is forbidden to smoke indoors.
You must assure that your guests leave the apartment at least by 23.00 and the quiet hours are between 23.00–06.00.
No pets are allowed in guest apartments.
It is forbidden to give the apartment or the motel room to third persons and accommodate more persons there than allowed by the maximum number of beds.
The customers must observe the fire safety, maintenance, house and general behaviour rules. In order to call the peacebreakers to order, call 1899 (USS Security Service) or 112 (Alarm Centre).
The customer is liable for intentional damages or damages caused by negligence (e.g., as the result of smoking) which are caused to the accommodation facility or other rooms, the furniture or furnishings within those rooms or to other customers of the accommodation facility or their property by the customers themselves, their guests or pets.
The liability for damages is determined based on general terms and conditions for indemnifying the damages.
- LIABILITY OF THE ACCOMMODATION FACILITY FOR THE PROPERTY OF THE CUSTOMER
The customer is liable for his/her luggage and property left in the accommodation facility.
The accommodation facility is not liable for the damages caused to or the loss of vehicles located on the parking area.